SAMS-E Help Desk Technician

If you thrive on challenge and are motivated, creative, and can hit the ground running, we want you on our team!

L-3 Communications is a leading supplier of communications and specialized products and services to the US Department of Defense, intelligence agencies, federal civilian agencies, state and local governments, foreign governments, and major aerospace and defense prime contractors. With over 64,000 employees, L-3 is a rapidly growing public company with 2008 sales reported at $14.9 billion. L-3 Global Security & Engineering Solutions (GS&ES) is a division of L-3 Communications Corporation. Headquartered in Chantilly, Virginia, L-3 GS&ES has nearly 3,000 employees throughout the United States and worldwide providing a broad range of technical, analytical, operational, and security services and products to Government and commercial customers. Core capabilities include integrated security solutions and services, engineering and technical services, program management and financial analysis, as well as an array of Homeland Security/Homeland Defense-related products and services.

Seeking full time Help Desk Technician. Must have military experience in Army Maintenance Procedures. Technician must possess SAMS-E experience.

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Supply experience is also helpful. Technician must have the capability to become a subject matter expert for new software being deployed. Applicant must be computer literate and have knowledge of system connectivity, architecture, operating systems and databases. Applicant must have the capability of providing detailed and accurate documentation on problem resolution (have good speaking and writing skills).

Looking for a team player with the ability to provide quality customer service, be self-motivated and have the initiative to get the job done with a good attitude. Some travel may be required.

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

We offer a competitive benefits package that includes: Paid Holidays, Personal Time Off, medical, dental, vision, flexible spending account, long- and short-term disability, company-paid life insurance, 401(k), Employee Stock Purchase Plan, referral bonuses, and tuition reimbursement.

L-3 GS&ES is proud to be an Affirmative Action/Equal Opportunity Employer. L-3 provides equal employment opportunity for all persons, in all facets of employment. L-3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact our Human Resources department using the CONTACT US form on our home page, www.L-3com.com/GSES.  8 month assignment - please send resumes to amy.zupovitzL-3com.com